Contact The Sunshine Letters
We're here to help with your monthly snail mail subscription, gift subscriptions, orders, and general enquiries. Whether you have a question or simply want to say hello, we'd love to hear from you.
We'd Love to Hear From You
Whether you need help choosing the right subscription, have a question about your order, or would like more information about The Sunshine Letters, our team is here to help.
Complete the contact form below, and we'll get back to you as soon as possible.
How Can We Help?
We regularly assist with:
Monthly snail mail subscriptions
Gift subscriptions
Order enquiries
Billing and payments
Delivery questions
Address updates
General customer support
Partnership and media enquiries
Customer Support
Have a question about your subscription, a gift, or your order?
To help us assist you faster, please fill the form below:
Complete the form below and we'll respond as soon as possible.
FAQs
When will I get my letter each month?
We send out The Sunshine Letters on the 15th of every month. UK members typically receive it within 3-7 days of sending. If you sign up before the 15th of the month, you’ll receive that month’s letter. If you sign up on or after the 15th, your first letter will arrive the following month.
Do you deliver throughout the UK?
Yes. We post every Sunshine Letter across the United Kingdom.
What if I need to cancel my subscription or change my address/billing info?
Email us at [email protected] and we will end your subscription or change your address. Make sure to email us before the 15th of the month so we can adjust your address, update your payment or subscription before sending!
What happens if I don’t receive my letter?
Sometimes the mail can take up to 2 weeks to arrive. If your Sunshine Letter doesn’t arrive, email us [email protected] and we’ll make it right, either by resending your letter or refunding you for the month. Please review your receipt to confirm your address is correct as that is often the culprit!
The beauty of snail mail is the slow pace and anticipation of every month, however, sometimes the post does get delayed and even lost. If you have not received your letter by the end of the month (UK), please reach out and we can work out sending you a replacement!
Who are The Sunshine Letters for?
The Sunshine Letters are for anyone who would like a little more connection, creativity and joy in their month. Most of our subscribers are adults looking for something meaningful and screen free to look forward to, but there's no age limit on receiving a little sunshine through the letterbox. The Sunshine Letters make the perfect gift!
Do you deliver outside of the UK?
We do not currently deliver outside of the UK. But watch this space as we will be expanding globally very soon
Ready to Join The Sunshine Letters?
A little creativity. A little connection. A little sunshine through your letterbox every month.
Connection
Meaningful moments in a digital world
Creativity
Creating moments of joy
Belonging
Helping people feel seen, valued and less alone
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